RETURN POLICY

Since we are a wholesaler and sell at rock bottom prices, we cannot and will not accept returns on opened merchandise. All unopened merchandise can be returned within 30 days for exchange or credit. Any order received after 30 days of purchase will be sent right back to you. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. You must email before sending something back to Sotari, LLC. Once you contact us, we will note on your order that you will be making a return.

What will happen if you do not contact us and you decide to send something back? The package will be marked “return to sender” and sent back to you. Please follow our return procedure and we will work with you to get you your credit as soon as your return arrives to our Return Dept.

Mail returns to:

Return Dept
12500 E. Slauson Avenue
Building C- 3
Santa Fe Springs, CA 90670-2631

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at hurnstb “at” gmail.com. Be certain to state your order #.

Cancelling Orders

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. Sotari, LLC reports all internet crime to the proper authorities and turns the person over to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.